Policies
Last updated: August 1, 2026
Thank you for shopping with Squishex. We want your order to arrive safely and make the delivery process as clear as possible.
Order processing
Orders are normally processed and prepared for shipment within 48 hours. Processing may take slightly longer during weekends, holidays, unusually high order volumes, address-verification issues, or circumstances outside our control.
Every product is checked before it is prepared for shipment.
United States shipping
For qualifying U.S. orders:
- Orders under $35 receive tracked shipping for $2.99.
- Orders of $35 or more receive free tracked shipping.
The qualifying order value is the merchandise subtotal shown at checkout after applicable discounts and before taxes.
Estimated delivery
Most U.S. orders are estimated to arrive within 3–8 business days after shipment.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, customs inspections, incorrect addresses, and other circumstances outside our control may affect delivery.
International shipping
Squishex ships to eligible international destinations.
Available shipping rates and estimated delivery times are displayed at checkout and vary by destination. International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees required by their country unless those charges are collected during checkout.
Squishex does not control customs processing times or government-imposed import charges.
Tracking
When tracking is available, a tracking link will be sent to the email address used at checkout after the order ships.
Tracking information may take 24–72 hours to begin showing movement after the carrier receives the shipment.
Address changes
Please review your shipping address carefully before placing your order.
Contact us as soon as possible if an address needs to be corrected. We recommend contacting us within 12 hours of placing the order. We cannot guarantee that an address can be changed once fulfillment has begun.
Customers may be responsible for additional shipping costs when an order is returned or delayed because an incorrect or incomplete address was provided at checkout. If the address error was caused by Squishex, we will correct the issue at no additional cost.
Shipping delays
If we learn that we cannot ship an order within the timeframe we communicated, we will contact the customer with an updated estimate and, where required, provide the option to accept the delay or cancel the unshipped order for a refund.
Damaged, incorrect, or lost packages
Orders that arrive damaged, contain an incorrect item, or are confirmed lost may qualify for a replacement or refund under our Return, Refund, and Package Protection Policy.
Please contact us at squishex.com@gmail.com and include your order number.
Contact us
For shipping questions, tracking assistance, or delivery updates, contact:
Squishex
Email: squishex.com@gmail.com
Phone: +1 360-298-5035