FAQ
Frequently asked questions
Can I choose the designs in a pack?
No. Bulk assortments are random. You can choose the theme — animal, food, ocean, mixed — but not the individual pieces, and we cannot guarantee that any specific design will be included.
Will I get duplicates?
Yes, duplicates may occur in any random assortment. This is normal for large packs.
Are pieces individually wrapped?
Not unless the product page says so. Bulk packs arrive loose in factory packaging. If you are making favour bags, allow time to bag pieces yourself.
How long does delivery take?
Fast tracked U.S. delivery: estimated 3–5 business days. Delivery dates are estimates and are not guaranteed.
How many pieces do I need?
Start with one piece per recipient and add a margin for late additions. Count both lists if you are covering a party and a class.
Can I order a quantity that isn't listed?
Contact us before ordering and we will tell you whether it is achievable and by when.
What are the squishies made of?
Materials vary by product and are listed on each product page where confirmed. Where a material has not been confirmed with the supplier, the product page says so rather than guessing.
What is your returns policy?
See our Refund Policy.
INTERNAL — DRAFT PAGE, NOT PUBLISHED. REMOVE THIS NOTE BEFORE PUBLISHING. DELIVERY BASIS: the 3–5 business day estimate is a DOMESTIC fulfilment figure and only holds if stock is held in the U.S. Supplier lead times stay in the sourcing metafields and must never appear here. DUPLICATE WARNING: a published FAQs page already exists at /pages/faqs. This draft does NOT overwrite it. Decide whether to merge or replace before publishing. QUESTIONS DELIBERATELY LEFT UNANSWERED because the information does not exist yet: What age are these suitable for? Are they safety tested or certified? Are they non-toxic? Can schools buy on a purchase order or tax-exempt? What are the piece dimensions? Do you offer rush delivery for events? Do not answer the first three until documentation is on file — an FAQ is exactly where an unsupported safety claim would do the most damage. ALSO NEEDED: correct internal links to the Contact page and Refund Policy, and a bulk-specific returns answer.